MWE SHORT: Boris Ilyevsky – Growing Up with Options

“Your first impressions matter quite a bit, and perception is reality.”

When Boris Ilyevsky joined the fledgling International Securities Exchange back in 1999, he had no idea what it would entail. He quickly learned that starting out at a startup meant wearing a number of hats – customer service, business development, technology and more. Sixteen years later, he is still with ISE, and in many ways the exchange still embraces the startup mentality. In this MarketsWiki Education talk, he takes us through the ins and outs of a startup and the Golden Rule of customer service. He also reminds us that, unless one is working at Pizza Hut, one should never answer the customer service line with the greeting “Pizza Hut.”

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MWE SHORT: Ben Van Vliet – The Nature of Competition

MWE SHORT: Ben Van Vliet – The Nature of Competition

“You can’t tell Derrick Rose or LeBron James he’s not allowed to fake out an opponent.”

Ben Van Vliet, Assistant Professor and Associate Director at the Illinois Institute of Technology, discusses the nature of competition in the financial industry and the impact of deception in the markets.