John Lothian: Week in Review (September 14th – 18th, 2026)
The Weekend Update
JLN PRESS ROOM PICK OF THE WEEK
AI Discovery: Can AI Solve the Customer Service Problem?
In this inaugural episode of AI Discovery, we tackle one of the biggest friction points in finance: customer service.With support desks facing high call volumes, after-hours gaps, and questions ranging from basic onboarding to complex multi-leg trades, traders often face long wait times to reach the right representative.
10 MOST CLICKED STORIES OF THE WEEK
JLN PRESS ROOM PAGE OF THE WEEK
National Stock Exchange of India
The National Stock Exchange of India’s $2.4 billion IPO was fully subscribed on the second day of bidding, bringing the exchange closer to completing one of the biggest listings in the country’s history.
FROM JOHN LOTHIAN NEWS
AI Discovery: Can AI Solve the Customer Service Problem?
In this inaugural episode of AI Discovery, we tackle one of the biggest friction points in finance: customer service.With support desks facing high call volumes, after-hours gaps, and questions ranging from basic onboarding to complex multi-leg trades, traders often face long wait times to reach the right representative.
AI Discovery: Can AI Solve the Customer Service Problem?
David Umeh recently returned to the United States from Nigeria, where he is weeks, if not days, away from regulatory approval from Nigerian market regulators to launch a futures exchange offering prediction markets. Umeh’s Clouty Inc. is in the final stage to become the first Nigerian SEC-approved regulated prediction market, operating under the trade name Sabi.
CFTC Enforcement’s Black Hole: More Power, Less Policing
Liz Pendleton, former CFTC chief trial attorney in Chicago, where she worked for the CFTC for more than 15 years, asked in a LinkedIn post, “What is happening with CFTC Enforcement?”